2006年2月13日星期一

EMS国际邮件的下落

去年年末时帮姐夫做的一单墨西哥的业务,计4.5万USD的集装箱的熨斗。于12月初由上海港口运往墨西哥城。12月23日,对方把剩下的余款加邮运费用打过来。然后催叫我们给他们寄提货单。
由于我们从货运公司收到提单时已经是年末了,所以在年前无法寄出。那时,客户告诉我,货已经到码头了,一天200美金的滞留费。但是,春节期间,这边的UPS,联邦快递都没有在上班。而初五的时候,EMS终于开通了,于是,我在3号到了邮局,用EMS把提单给对方寄了过去。
邮局工作人员说四天大概就可以到墨西哥城了。我算计着,应该是在7号会到的。
但是,7号晚上,我在MESSAGER里遇到他的时候,他说还没有到。考虑到那边和这里有十几小时时差,或许睡醒应该会说收到了吧!
8号上午,对方还是说没有收到。我到了邮局,说五天也是正常的。叫我稍等一下。网上的查询结果只是4日到了上海,发往MEXICO CITY。然后无下文了
9号上午还是没有到。
10号上午还是没有到。我把这情况告诉了姐夫。他也急了,说我早些时候就应该去邮局。(其实之前我告诉他的时候他也只是说叫我联系)然后我们去了邮局。找了邮局窗口,后来又找了邮局的局长,都只是告诉我网上的信息。说邮件肯定是已经到墨西哥了。叫我填了份查单,说传真给上级帮忙查。我们向他说明一天的损失,他说会尽快帮我们解决。查询了墨西哥那边的电话,后来也被告知不存在这个号码。
11号我们到邮局,因为是周末,局长都不在。我们和窗口的服务人员说,她则说她只是一个窗口的服务人员,她也只能告诉我们网上查询的结果。传真也已经传过去了的。叫我等等。再等,等到何时。
12号是周日,又去了邮局。把局长催来了。他则说今天是周日,联系上头的领导都联系不到。叫我等到周一应该能够得到查询结果。
今天上午,我也打了个电话给他们局长,没人接。后来,打电话给窗口,说局长一大早有交待过了要好好查询。他人应该是到乐清去帮忙查了。
快到中午时,姐夫回来了,给了我张纸,查询结果。还有网址。我登陆查询了一下。网址:http://www.sepomex.gob.mx/Sepomex/Servicios/RastreoEMS/

Número de Guía : EA701301902CN
País Origen:
CHINA
País Destino:
MEXICO
Recibió:
Situación :
Llegada al Pais
Fecha:
Rastreo del Envío
Fecha
Evento
Lugar
Destino
08-02-2006
Llegada al Pais
COM BENITO JUAREZ INT
还有对方的电话号码::(5255)57293511
57293555
57293588

总算查出来了邮件的下落了。总算可以给客户一个好的交待了。给他发了个传真,也发了EMAIL。叫他自己联系那边的公司把提单取出来。
但是,邮局的EMS邮件服务却令人很不爽:
1。邮件跟踪服务落后。国内的EMS查询只是到了上海,却无法查到国外的情况。
2。当我去窗口查询时,对方一个劲的叫我们等等。却没有相应的措施为客户着想,考虑如何早点找出邮件的下落。
3。周末时查询人居然都休息了。由于必须通过上海来查询,所以又被迫拖了二天。
4。EMS邮件信息的缺失。网上只是有少数几个国家的EMS查询。却没有墨西哥。这么长时间我根本一点办法都没有。也无法叫客户自己查询。
5。邮件递送系统居然不是一体化的。国内的是中国邮政。到了国外则是一些快递公司或者相关的合作公司。而不像UPS或者联帮快递那样是一体化的。

唉,看来下次绝对不能选择EMS了。不是我不支持国产服务,而是面对国际服务,EMS这类有时真的会让我们损失不少。面对加入WTO后的中国,国内的各方面产业都应该好好深思考虑一下如何改进来面对国外的竞争了。

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